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passenger experience

Why is KLM Ending Duty Free?

Dutch national carrier KLM is to phase out duty-free sales on its flights by January 2020. The decision has been attributed to the rise of e-commerce, competition from airport outlets and sales on board no longer meeting customer needs. The

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CAA Survey Shows Decline in Overall Passenger Satisfaction

The UK’s Civil Aviation Authority (CAA) has published the results of a survey which show that overall passenger satisfaction has fallen. In the fifth survey of its kind conducted in the last two years, travellers were found to be particularly

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